Contact Us

We are here to help

No matter if you are a regular customer to us or just someone interested in our products, we are here to get you the help you need. Our customer service department handles general inquiries, orders, complaints, and returns. We recommend using the available forms for faster handling time if you are a known customer to us.

Opening hours

Opening hours are Monday to Friday, 8.30 AM – 5.00 PM.


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Contact your local sales representative

Cameron Poxon
Sales Representative, Alberta, Manitoba and Saskatchewan
Phone: +1 587-436-6734

Phil Rizzuto
Sales Representative, British Columbia
Phone: +1 778-953-6734

Geoff Goodwin
Sales Representative, West Ontario
Phone: +1 647-383-6734

Kristen Viola
Sales Representative, GTA Ontario
Phone: +1 905-973-6734

Dion Williams
Sales Representative, Eastern Ontario and Maritimes
Phone: +1 613-791-6734


A user of a product from Human Care is a person who feels confident with the product’s quality and reliability.  The reason behind this is our profound commitment to designing, developing and manufacturing only the highest quality products to not only meet all relevant industry standards but to also exceed our own.  Every single product is given extensive attention – from the initial design to the final delivery.  This quality assurance is reflected in our exceptional warranties.  We believe in our products and we know you can too.  Every step of the way.

If you have any additional inquiries regarding our products and their warranty, please email us at  We will be glad to help you and answer any questions you may have.


To ensure your products are functioning as intended, we suggest that an authorized agent inspects and services your products at a minimum annually.  Always refer to the product user manual for complete care instructions and for required inspections (user manuals can be found on our website with the product information).  If you are unsure how best to care for your product or have any issues with your product, please email us at


Our assurance to you is reflected in such great products as the neXus rollator which has a 5-year warranty on the frame.  Read all our complete warranty statements below for detailed information.

Warranty Statement Rollators

Warranty Statement Floor Lifts

Warranty Statement Lifts

Warranty Statement Healthcare Beds

Warranty Statement Convertible Chairs


Peace of mind when your rollator has been stolen is now possible with our product insurance program.  Replacing your rollator is easy – just contact us and we will take care of the rest.  Read more…


Register your product in our database: Register Here!

Find a dealer
Please visit our dealer page to see where we are represented around the world.